Frequently asked questions

It depends on where you are. Kabul: 1–3 business days. Other provinces of Afghanistan: 3–5 business days. Europe: Up to 15 business days. USA and Canada: Up to 15 business days. Australia: Up to 15 business days.

Delivery is 200 ؋ in Kabul and 350 ؋ to the other provinces of Afghanistan. Orders to the USA, Canada, Australia and Europe pay a set rate for each country; you see the exact amount at checkout.

Everywhere in Afghanistan, and to the USA, Canada, Australia and Europe. Cakes and flowers are delivered in Kabul only.

International orders bigger than one bag, one watch and one piece of jewellery are sent as a request. We message you on WhatsApp, by phone or by email with the shipping cost and a payment link, and nothing is charged until you pay that link.

Address changes are possible until your order ships. Contact us as soon as you can: email us at support@glossyfashioon.com with your order number.

Open the “View your order” link in your confirmation email. It shows your order’s progress and updates when it ships. We also email you when it ships and when it’s delivered.

You can return items within 30 days of delivery. They must be unused, in their original packaging and with any tags still attached. Fresh flowers and cakes cannot be returned unless they arrive damaged.

Contact us with your order number and the items you would like to return, and we will tell you how to send them back.

Once we receive and check your return, we refund you within 3–5 business days, to the way you paid.

Yes. Colour exchanges are free, and you can also exchange for a different item. Mention that you want an exchange when you contact us.

Items marked as final sale cannot be returned or exchanged. Other sale items follow the standard 30-day policy.

Each product page describes what the item is made of, from the beads and pearls on our handbags to the leather bindings of our poetry books. If you have a question about the ingredients of a cake, contact us before you order.

Care instructions are in each product description. Put fresh flowers in water as soon as they arrive, and keep cakes cool until you serve them.

We photograph every product in controlled light. Colours can still look slightly different depending on your screen.

We take payment through HesabPay: pay from your HesabPay mobile wallet or by card on HesabPay's secure checkout.

Yes. Card and wallet details are entered on HesabPay's secure checkout, never on our site, and we never see or store them. Every page is served over an encrypted connection.

All prices are shown and charged in Afghan afghani (؋). If you pay with a card in another currency, your bank may add a conversion fee.

No. You check out as a guest, and the link in your confirmation email lets you check on your order.

To ask for a copy of your data or for it to be deleted, email us at support@glossyfashioon.com. We reply within 30 days.

Not yet, but we are working on one. Follow us on Instagram to hear first.