Returns and exchanges
Easy returns
Not happy with your order? No problem. You can return unused items within 30 days of delivery.
How it works
-
Contact us
Send us your order number and the items you want to return or exchange.
-
Pack your items
Pack the items securely, in their original packaging, with all tags attached.
-
Send them back
We'll tell you how to send the parcel back, or arrange a pickup where we can.
-
Get your refund
Once we receive and check your items, we refund you within 3–5 business days.
Return policy
- Eligible items
- Returned within 30 days of delivery, unused and in their original packaging.
- Non-returnable
- Final sale items and custom orders. Fresh flowers and cakes cannot be returned unless they arrive damaged.
- Exchanges
- Colour exchanges are free, and you can also exchange for a different item. Tell us you want an exchange when you contact us.
- Refund timeline
- 3–5 business days after we receive your return, to the way you paid (HesabPay wallet or card).
- Return shipping
- If the item is faulty or we sent the wrong one, return shipping is on us.
- Condition
- Items must be in their original, resalable condition, with any tags and packaging included.